You should have received an email with information on how to track your order. If you haven't received an email, please contact us.

Some of our items require additional shipping charges as our online tool may not calculate them correctly. If you have placed an order for an item that requires freight shipping, this will always require additional shipping charges.

Please give us a call at 802-879-0200 and we can see what expedited shipping options are available.

After UPS or USPS picks up all packages from us, it can take up to 48 hours for the tracking to be updated. Please give us a call after 48 hours have passed and there has been no update.

We always try to ship out orders as soon as possible, so you get your items as soon as possible. If we have not shipped out your order yet, we can very easily add items to the order before it ships. If your order has already shipped, we can very easily create a new order!

We strive to ship all orders out within 24 hours of them being placed. If your order includes Congleton Service Exclusive parts, some of these are made to order, so you can expect a 2-3 week lead time before they ship out.

For full information on how to return your recent Congleton Service order, please visit our Return Policy page.

• All orders must be prepaid.
• No returns on special order parts.
• No returns after 30 days.
• No refunds on electrical parts.
• 25% handling charge on all returned parts.
• All returns must be accompanied by the invoice.
• Congleton Service Parts are available for exchange only, and only if the part is found defective by the manufacturer.
• Please read our Warranty for more information on our Congleton Service Parts.